Legal
Service level agreement
Availability commitments and what happens when we miss them.
Draft — pending legal review
This page states our intended position so the service is transparent about how it works. It has not yet been drafted or reviewed by a lawyer and is not a binding agreement.
Commitments
Professional: 99.9% monthly uptime. Enterprise: 99.99% monthly uptime, measured against the API endpoints in your agreement.
Latency targets are p95 under 200 ms for cached point forecasts and under 150 ms for nowcasting. Latency targets are published in good faith and are not part of the availability commitment.
Credits
Missing the monthly commitment entitles you to a service credit against the following month, on a sliding scale set out in your agreement.
Exclusions
Scheduled maintenance announced in advance, upstream data provider outages outside our control, and force majeure are excluded. Where an upstream provider fails, we will say so publicly on the status page rather than absorb it silently.